Jurisdiction Rules and Access
When a rule in Malaysia or in your own jurisdiction is different from the wording here, the stricter local rule wins. We may ask for extra checks before an account moves forward, and we may keep limited records to handle disputes, audit trails, and legal notices.
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Payment records tied to Touch 'n Go, GrabPay, Boost dan FPX stay linked to your account file so we can trace deposits, reversals, and support cases. If you ask for a correction, restriction, or deletion, we will check what we can change and tell you what
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must stay for legal reasons. If an authority asks for records, we respond only within the limits set by law, and we keep the request on file for our own audit history. Access to any service remains available only where local law permits, so a feature
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may be turned off, delayed, or declined if the location or account status makes that necessary.
Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.